Terms and Conditions

Terms and Conditions mysgame —
Guide Complete Platform Usage

Before you begin using the mysgame platform, please read and understand these Terms and Conditions carefully. This document outlines the rights, responsibilities, and rules governing your use of all mysgame services as a member.

Last Updated: 1 January 2026

Important Notice: By registering or using any part of the mysgame platform, you are deemed to have read, understood, and fully agreed to all terms stated in this document. If you do not agree with any part, please discontinue use of the platform and contact our support team.

Age Limit: The mysgame platform may only be used by individuals who are of age 18 years and above. Registration by underage individuals is strictly prohibited and any such account will be terminated immediately without compensation upon detection.


01 Acceptance of Terms of Use

These Terms and Conditions ("Agreement") are a legally binding contract between you ("Member" or "User") and mysgame ("Platform", "we", "our"). This Agreement governs all access to and use of the website, mobile app, and all services offered under the mysgame name.

By clicking the "Register" button, accessing the website, using the app, or any action indicating use of the platform, you expressly agree to be bound by all conditions in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.

These terms apply to all users in Malaysia regardless of access method — whether via web browser, iOS app, or Android app.

02 Account Registration & Identity Verification

To fully use mysgame services, you are required to register an account with accurate, complete, and up-to-date information. mysgame enforces a strict Know Your Customer (KYC) process to ensure the safety of all members.

During registration and throughout the verification process, you are required to provide:

  • Full name as shown on your national ID or passport
  • A valid date of birth — you must be at least 18 years of age
  • A valid, verifiable active email address
  • A valid Malaysian mobile number
  • A valid copy of identity documents when requested for KYC verification purposes

Each individual is only permitted to hold one account only. Owning multiple accounts under a single individual is a serious violation that may result in the termination of all related accounts and forfeiture of balances. mysgame reserves the right to use technical detection methods including IP address, device, and payment information verification to identify duplicate accounts.

You are solely responsible for maintaining the confidentiality of your account password. All activity occurring under your account is entirely your responsibility.

03 Deposits & Fund Withdrawals

Mysgame provides a range of secure and convenient payment methods for Malaysian members, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and selected cryptocurrencies.

Deposit Policy:

  • The minimum deposit amount is MYR 20 or its equivalent
  • All deposits are processed automatically within seconds of payment confirmation
  • Mysgame does not charge any processing fees for deposits
  • Every deposit must originate from an account or wallet registered in the member's own name
  • Deposits from third parties are not accepted and will be returned

Withdrawal Policy:

  • The minimum withdrawal amount is MYR 50 or its equivalent
  • All withdrawals are processed within 5 minutes of approval — among the fastest in the industry
  • First withdrawal requires completed KYC verification before processing
  • The withdrawal method must match the deposit method used
  • Daily withdrawal limits are subject to your VIP membership tier

mysgame reserves the right to delay or hold withdrawals for up to 72 hours for security review purposes if suspicious activity is detected on the account.

04 Bonuses, Promotions & Wagering Requirements

Mysgame offers a variety of exciting bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions for major sporting events. All bonuses are subject to the specified wagering requirements.

General Bonus Terms:

  • Each bonus has its own wagering requirement (rollover) that must be fulfilled before withdrawals are permitted
  • Bonuses may only be claimed once per offer unless otherwise stated
  • Mysgame reserves the right to void any bonus claimed through fraudulent means or system abuse
  • Bonus value cannot be transferred between accounts
  • In the event of any discrepancy between a translated version and the original Terms of Bonus, the official Bahasa Melayu version shall prevail

Any attempt to manipulate the bonus system, including the use of multiple accounts, systematic hedge betting, or actions deemed to constitute promotion abuse, will result in bonus cancellation and potentially account termination.

05 Game Rules & Betting

All games offered at mysgame — including sports betting, slots, live casino, and bingo — are operated in accordance with the rules set by their respective game providers and mysgame's additional rules applicable to all games.

  • The outcome of all games is final once confirmed by the mysgame system
  • Any technical disruption during gameplay will be resolved in accordance with mysgame's technical disruption policy
  • Mysgame uses a Random Number Generator (RNG) certified by an independent testing authority to ensure fair gameplay
  • Wagers placed during a recognized technical disruption will be refunded to the account balance
  • Odds and wager values may change until the bet is confirmed by the system

mysgame is not liable for losses resulting from legitimate game outcomes. All games carry financial risk and results cannot be guaranteed.

06 Member Responsibilities

As a mysgame member, you agree and acknowledge that you are solely responsible for your actions, decisions, and any financial impact arising from your use of the platform. mysgame offers games as a form of entertainment — not as a guaranteed source of income.

  • You bet using your own funds and bear full responsibility for any losses
  • You must ensure that your use of the platform does not violate any local laws applicable to you
  • You may not use the platform while under the influence of alcohol or any substance that impairs your judgement
  • You are responsible for using the self-control tools provided if you feel your usage is becoming unmanageable
  • You may not use third-party software, bots, or any automated means to interact with the platform

07 Usage Prohibitions & Restrictions

The following are strictly prohibited on the mysgame platform and may result in immediate account termination, balance forfeiture, and legal action where applicable:

  • Fraud, misrepresentation, or submission of falsified identity documents
  • Use of bots, automated scripts, or software that manipulates games
  • Money laundering through the mysgame platform
  • Creating or using multiple accounts
  • Collusion between players to manipulate game outcomes
  • Any attempt to hack, breach, or compromise the security of mysgame's systems
  • Sharing your account with another individual or allowing a third party to use your account

mysgame employs an advanced detection system to monitor suspicious activity in real time. Any violations will be acted upon immediately without prior notice.

08 Account Termination & Suspension

Mysgame reserves the right to suspend or terminate any member's account at any time for the following reasons without prior notice in cases of serious violations:

  • Violation of any part of these Terms and Conditions
  • Recommendation by a regulatory body or law enforcement authority
  • Account inactivity for more than 12 consecutive months
  • Self-exclusion requests initiated by the member
  • Detection of fraudulent activity or money laundering

Members may also close their own account at any time by contacting the mysgame support team. For voluntary closures, any valid balance will be refunded upon completion of a security review within 5 business days.

09 Privacy & Personal Data Protection

Mysgame is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All collected data is used solely for service operations, identity verification, payment processing, and improving user experience.

Your data is protected with 256-bit SSL encryption and stored on secure servers that are regularly audited. mysgame will not sell, lend, or disclose your personal data to any third party without your consent, except as required by law or a legitimate authority.

For more information on how we handle your personal data, please refer to Privacy Policy in full.

10 Intellectual Property

All content on the mysgame platform — including logos, branding, graphic designs, text, software, images, and audio — is the exclusive property of mysgame or our licensors and is protected by Malaysian and international intellectual property laws.

  • You are not permitted to copy, distribute, modify, or exploit any mysgame content for commercial purposes
  • Mysgame trademarks may not be used without prior written consent
  • Downloading content for personal, non-commercial use is permitted provided copyright notices are retained

11 mysgame Limitation of Liability

To the extent permitted by law, mysgame shall not be liable for any indirect, consequential, special, exemplary, or punitive losses arising from the use of or inability to use the platform, including but not limited to:

  • Financial losses resulting from game outcomes or betting results
  • Service disruptions due to scheduled or unplanned maintenance
  • Losses caused by unauthorised access to your account due to your own negligence
  • Technical failures beyond the reasonable control of mysgame

Mysgame's maximum liability to you under any circumstances shall not exceed the total amount you have deposited in the 30 days preceding the relevant claim.

12 Amendments to Terms and Conditions

Mysgame reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. The last updated date will always be displayed at the top of this document.

For significant amendments, mysgame will endeavor to notify members via email or in-app notification. Continued use of the platform after amendments are published constitutes your acceptance of the revised terms.

Any questions regarding these Terms and Conditions may be directed to the mysgame support team via in-app Live Chat or our official email. We are committed to responding to all inquiries within 24 business hours.


Why mysgame Options Trusted Malaysia

Fair and transparent terms are just part of our commitment — here are the values that set mysgame apart

Clear & Transparent Terms

All terms are stated in plain, easy-to-understand language — no confusing legal jargon, no hidden terms that disadvantage players. What you read is what you get.

High-Grade Security

256-bit SSL encryption protects all your transactions and personal data. mysgame's security systems are regularly audited by independent third parties to ensure the highest level of protection at all times.

Licensed & Regulated

Mysgame operates under a valid international licence in full compliance with global industry standards. Play with confidence knowing this platform is regulated by a recognised authority.

Fast & Secure Payments

Withdrawal of winnings is processed within 5 minutes — not days, not hours. Payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and crypto ensure you can deposit and withdraw with ease.

Responsible Gaming

Self-control tools, deposit limits, loss limits, and self-exclusion options are available to all members — activatable instantly without needing to contact anyone. Your safety is our priority.

24/7 Customer Support

Mysgame's trained support team is available around the clock via Live Chat, email, and Telegram. Our average response time is under 2 minutes — because you deserve answers fast.


Join mysgame Today

Understand Our Terms, Now Ready to Get Started?

Over 500,000 Malaysian players trust mysgame. A transparent, secure, and fair platform awaits you — register free today and claim your exclusive welcome bonus as a new member.

Free registration · Safe & Trusted · For Malaysian Players 18+


Bahasa Melayu