Mysgame believes every member deserves an enjoyable gaming experience without it affecting their daily life. We offer a full suite of self-control tools, ongoing support, and practical guidance to help you always play in control.
Important Reminder: Online gambling is for entertainment purposes only. Never bet with money you cannot afford to lose. If gambling begins to affect your personal, family, or financial life, please seek help immediately.
Responsible gaming means enjoying betting activities purely as a form of entertainment — not as a way to generate income, escape problems, or improve your financial situation. At mysgame, we do not just provide a fun gaming platform; we also play an active role in ensuring every member plays within healthy and safe limits.
We understand that real life can sometimes be overwhelming — financial pressures, relationship issues, or work stress can lead someone to seek an escape through gambling. That is why mysgame places member well-being as a top priority — not just business profit.
Every self-control feature we offer is designed to help you stay fully in control. From daily deposit limits to self-exclusion options, all tools are ready to use at no extra cost and can be activated at any time directly through your account or by contacting our support team.
Playing at mysgame should always feel enjoyable. If it starts to feel like a burden or an obligation, that's a sign to pause and use our self-control tools.
Many players struggling with problem gambling are unaware of it in the early stages. The signs often appear gradually and can be mistaken for everyday stress or the excitement of playing. It is important to recognise these signs early so that action can be taken before things become more serious.
Here are some warning signs to watch for in yourself or a loved one:
If you recognise two or more of the above signs in yourself, we encourage you to use the self-exclusion tool or contact the mysgame support team immediately.
Smart players always play with a clear strategy and firm limits in place. Here is a practical guide from mysgame to help you enjoy your gaming experience in the healthiest way possible:
Answer the following questions honestly. If you answer "Yes" to 2 or more, we encourage you to speak with us.
Contact our 24/7 support team — we're here to help without any judgment.
All of the following tools are available free of charge to every mysgame member and can be activated at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit limit that cannot be exceeded. Changes to a lower limit take effect immediately.
Limit your playing session duration. The system will send you an alert when the time limit is approaching and log you out automatically.
Set a maximum loss amount allowed within a given period. Access is automatically blocked once the limit is reached.
Take a temporary break from the platform for 24 hours, 7 days, or 30 days. Your account will be fully suspended during the break period.
Long-term self-exclusion options of 6 months, 1 year, or permanently. Cannot be reversed during the active period.
Stop receiving bonus offers, promotions, and marketing communications that may encourage you to play more.
View a full record of your betting activity, deposits, withdrawals, and play time at any time through your account dashboard.
Speak directly with our dedicated support team, trained in responsible gaming issues and available 24/7.
More than just legal compliance — this is a core value that shapes every operational decision we make
Every new member registration at mysgame goes through a strict age verification process. Users under 18 are not permitted to register or access any games on our platform, without exception.
Our AI system continuously monitors gaming patterns. When a risky pattern is detected — such as a sudden increase in deposits or play time — our team will proactively reach out to the member.
Mysgame provides educational resources, articles, and guides in Bahasa Malaysia on responsible gaming, gambling addiction, and how to seek help — all freely accessible.
Mysgame partners with problem gambling support organisations to ensure members who need help are referred to qualified specialists and appropriate counselling services.
All your gaming activity data is stored securely and accessible only by you. These records help you understand your own playing habits and make more informed decisions.
Family members concerned about a loved one's gambling habits can contact the mysgame support team for guidance and information on how to help.
Activating self-control tools at mysgame is simple, fast, and can be done entirely on your own without waiting for approval.
When you lower your deposit or loss limit, the change takes effect immediately. However, increasing the limit again requires a 7-day cooling-off period for added protection.
Access your account via the mysgame website or app using your valid login credentials.
Click the profile icon in the top-right corner, then select "Account Settings" or "Security Settings".
Navigate to the "Responsible Gaming" or "Self-Control" section in your account settings menu.
Choose the control tool you need, set the appropriate limit or duration, and confirm your selection.
If you need immediate assistance or wish to activate self-exclusion, contact our 24/7 Live Chat — our team will assist you in under 2 minutes.
Answers to the most frequently asked questions from our members about responsible gaming at mysgame.
View All FAQsJoin over 500,000 members enjoying a safe, controlled, and fun gaming experience at mysgame. Register today and take full advantage of all our self-control tools, completely free.
Free registration · Play Responsibly · For Malaysian Players 18+