At mysgame, your privacy is not just a promise — it is at the core of our operations. This document transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Commitment: mysgame has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you — we only manage it in trust.
This Privacy Policy is issued by mysgame ("Platform", "we") and applies to all users who access or use our services, including the website https://mysgame.onl, the mysgame mobile app, and all related service channels.
We understand that your trust is our most valuable asset. That is why we are committed to handling your personal data with the utmost diligence, transparency, and security — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards.
This policy explains what data we collect, why we need it, how we protect it, and what rights you have over it. If you have any questions after reading this document, our Data Protection Officer (DPO) team is ready to assist.
Mysgame only collects data that is genuinely necessary to operate our services safely and efficiently. Below are the categories of data we collect and their respective purposes:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | KYC verification, fraud prevention |
| Contact Data | Email, phone number, address | Service communications, notifications |
| Financial Data | Bank account details, e-wallets, transaction records | Payment processing, withdrawals |
| Technical Data | IP address, browser type, device, OS | Security, fraud detection |
| Usage Data | Betting history, game preferences, activity logs | Service enhancement, compliance |
| Communication Data | Support correspondence, feedback | Issue resolution, quality improvement |
We do not collect any sensitive data such as medical information, political views, or religious beliefs. Biometric data is only collected when required by law or with your explicit consent.
Every piece of data we collect is used for a clear and lawful purpose. mysgame does not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Every instance of personal data processing at mysgame has a solid legal basis under Malaysia's PDPA. We process your data based on one or more of the following grounds:
You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to such withdrawal.
Mysgame does not sell, rent, or trade your personal data to any party. However, there are limited situations where we need to share data with certain parties to ensure our services function properly:
All third parties that receive your data from mysgame are subject to binding confidentiality and data protection agreements. They may only use that data for the specified purposes.
Mysgame continually invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse. Our security measures include:
While we employ industry-standard security measures, no system can be guaranteed 100% secure. You also play an important role — never share your password and always keep your account email secure.
Mysgame retains your personal data only for as long as it is needed for the stated purposes, or as required by law. Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymised using industry-approved methods so that it can no longer be linked back to you.
Under Malaysia's PDPA, you have the following rights regarding your personal data that we hold. mysgame is committed to facilitating the exercise of these rights without any obstacles:
You have full control over your data. Contact our DPO team to exercise any of the rights listed below.
You have the right to request a copy of all personal data we hold about you. We will provide this information within 21 business days of receiving your request.
If your data is inaccurate or incomplete, you have the right to request a correction. Basic information updates can be made directly through your account settings.
You may request the deletion of your personal data when it is no longer necessary, subject to any applicable legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances, such as when the accuracy of the data is in dispute.
You may request a copy of your data in a structured, machine-readable format for transfer to another platform of your choice.
You may object to the processing of your data for direct marketing purposes at any time. We will cease such processing immediately.
Mysgame uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
mysgame does not use third-party cookies for targeted advertising purposes. We do not share your tracking data with advertising networks.
Mysgame is a platform strictly for adults aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without valid parental or guardian consent, we will immediately delete that data and terminate the account without delay.
If you discover that your child has registered an account at mysgame, please contact our support team immediately with relevant proof so that prompt action can be taken.
Mysgame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any amendments will take effect upon publication of the latest version on our website.
For material amendments that significantly affect your rights, mysgame will notify you via registered email or a prominent in-app notification at least 14 days before the changes take effect, giving you sufficient time to review them.
The date of the latest update will always be displayed at the top of this document. We encourage you to review this page periodically. Continued use of the platform after any amendments are published constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the mysgame Data Protection Officer (DPO) team is here to help. We are committed to responding to all enquiries within 3 business days.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia under PDPA 2010.
More than just a written policy — these are the real commitments we put into practice every day
Your personal data has never been and will never be sold, rented, or traded to any third party for marketing purposes. This is not merely a promise — it is our core operating policy.
All data transmitted between your device and mysgame servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
All data handling practices at mysgame are designed and audited to comply with Malaysia's Personal Data Protection Act 2010. We have a dedicated Data Protection Officer (DPO).
We collect only the data strictly necessary to deliver our services — nothing more. Every category of data collected has a clear justification and a defined purpose.
You have full rights to access, correct, delete, or transfer your personal data. Exercising these rights is made as straightforward as possible — no unnecessary red tape.
Mysgame's security infrastructure and data protection practices are regularly audited by recognised independent third-party firms, ensuring the highest standards are consistently upheld.
Your data is safe with mysgame. Over 500,000 Malaysian players have trusted us — join them today and enjoy the best gaming experience with complete peace of mind.
Free registration · PDPA-protected data · For Malaysian players aged 18+